St Augustine's Abbey, Chilworth, UK BENEDICTINE ABBEY SHOP - choose from 80 religious items, beeswax skin creams & gifts: we ship worldwide

GENERAL TERMS & CONDITIONS 

Thank you for considering buying our products. We now ship worldwide, although some countries such as Canada prohibit creams, balms and polishes by international post.  You can buy online or email Fr John at jas4430@aol.com to buy in person. 

POSTAGE AND PACKAGING

Postage charges are set by the Royal Mail and indicated at the online checkout. We add a handling fee for the packaging and packing of each order. There is no postage to pay on UK based orders over £100 (we charge postage for all international orders).

DELIVERY 

Subject to stock availability, we aim to despatch orders within 48 hours of receipt and delivery will be 1 - 3 working days later to UK mainland addresses and longer, as stated by the Royal Mail, for international deliveries. 

We use Royal Mail International Tracked for our postal deliveries to countries outside the UK. It aims to deliver in the following timescales:

- Europe delivery aim: 3-5 working days

- Worldwide delivery aim: 6-7 working days

More information about Royal Mail International Tracked delivery  is available here: https://www.royalmail.com/sending/international/international-tracked

It is, however, preferable to allow 5 working days for UK orders and longer for international orders as there will be times when the volume of orders will prevent us from achieving that goal (the lead up to Christmas for example).

RETURNING GOODS 

If for any reason you are not completely satisfied with your purchase, please return it to us within 10 days for a prompt exchange or refund. The goods must be returned unused and in their original packaging to the following address:

St Augustine's Abbey, Sample Oak Lane, Chilworth, Surrey, GU4 8QR United Kingdom 

Please note: carriage costs associated with returned goods are to be paid by the customer.

Please remember to obtain a Proof of Posting Certificate from the Post Office or equivalent as we cannot be held responsible for items lost in the post. We will refund your money within 7 days of receipt of the goods.

We endeavour to ensure that all the information on this website is correct and fairly stated but are unable to accept liability for any errors or omissions.

Liability cannot be accepted for any damage caused by use of materials supplied by us. 

Compensation for faulty goods will extend only to the value of the goods purchased from us.

We cannot be liable for any losses for your order not arriving on time, although we will do our utmost to ensure that goods do arrive on time and in good condition at all times. 

DAMAGED GOODS 

In order to comply with our carriers' terms of insurance, we must be informed (by telephone or email) of any damage to goods in transit within 3 days of receipt. 

Email: jas4430@aol.com

Call: + 44 (0) 1483 899360.

THANK YOU 

Thank you for buying our products.